Balance & Withdrawals
The Balance & Withdrawals page (previously Withdrawals) shows your shop balance at Etalasse. Here you see the money coming in and going out, top up the balance, and withdraw it to your bank account.
What the shop balance is
The shop balance is your shop's money held by Etalasse.
What adds to the balance:
- online payments through Etalasse (automatic QRIS, virtual account, automatic e-wallet, card), after the platform fee on each payment
- top-ups you pay yourself
What takes from the balance:
- Courier (JNE, J&T, etc.) costs, when a courier is booked for an order. See Courier cost from the shop balance
- cash on delivery (COD) fees for online store orders paid in cash at pickup or on delivery by the shop's own courier
- withdrawals to your bank account
Payments to your static QRIS, e-wallet number or bank account go straight to you with no Etalasse fee, so they never pass through this balance. A shop that only takes money that way needs to top up before booking couriers.
In a multivendor shop, sellers' money that has not been paid out yet is not counted as yours. You cannot withdraw it, and it never pays for a courier.
Top-ups and courier costs from the balance ship with this release. The screens may look slightly different from the description below, but they work the same way.
The balance can go negative
A courier may charge more after re-weighing a parcel. The difference is still taken from the balance, so the balance can go negative. A negative balance shows in red with the message Negative balance: top up so couriers can be booked.
While the balance is negative:
- couriers cannot be booked for new orders
- withdrawals cannot be requested
Orders and payments carry on as usual. As soon as the balance is high enough again, from the next online payment or a top-up, everything works again.
Top up
- open Balance & Withdrawals, then tap Top up
- pick an amount: Rp50,000, Rp100,000, Rp250,000, or Rp500,000 (minimum Rp50,000)
- pay on the payment page that opens, with any method offered there
- go back to the Dashboard. The balance goes up once the payment is paid
Good to know:
- the balance goes up by the amount you picked. Etalasse covers the payment fee
- an unpaid top-up expires. Start a new one if needed
- money you topped up can be withdrawn like the rest of the balance
- the shop owner and admins can top up. Only the shop owner can request withdrawals
Balance history
Below the balance is the history of all money in and out, newest first. Money in shows a plus, money out a minus. The row types:
| Row | Meaning |
|---|---|
| Top-up | a paid top-up |
| Courier cost | the courier cost of an order, with its order number |
| Courier cost adjusted | the courier changed the price after re-weighing the parcel |
| Courier cost refunded | the shop canceled the courier before pickup, so the cost came back |
| Withdrawal | a withdrawal to your bank account, with its status |
| COD fee | the cash on delivery fee of an online store order |
Incoming online payments are listed in Reports, for example the Payment Report.
Withdrawing the balance
Before you start
- make sure the destination bank account is registered and correct
- withdrawals are processed through the applicable verification flow
Steps
- open Balance & Withdrawals from the Dashboard navigation
- check the balance you can withdraw
- submit a withdrawal to a registered bank account
- track the request status until the funds arrive
You can withdraw no more than your balance, minus sellers' money that has not been paid out. Money set aside for a courier that was just booked cannot be withdrawn either.
Things to watch
- an incorrect account number is the most common cause of failed withdrawals. Double-check before submitting
- reconcile the balance history and withdrawals with the Payment Report regularly
- Etalasse charges no withdrawal fee
- if your shop ships by courier (JNE, J&T, etc.) often but rarely takes online payments, top up in advance so couriers are not held up