Skip to main content

Member Levels

Use Member Levels to create customer tiers based on total spend, as the foundation of a retention strategy. This menu used to be called Memberships.

Not membership passes

Member Levels are loyalty tiers customers reach by spending. To sell paid memberships with a validity period or credits, use Memberships & passes.

The Member Levels feature is available depending on your subscription plan. If your plan does not include it, the menu shows a lock icon with "Not available on your plan" — see Billing.

What is on this page​

  • a member level table with image, Membership Name (sortable), Grade, and Status (Active/Not Active) columns
  • actions to add, edit, and delete member levels

Member level form fields​

  • Membership Name (required) — the tier name
  • Grade (required) — the tier order number (higher means a higher tier)
  • Minimum Transaction — the spending threshold for a customer to reach this tier
  • Color — the tier color (hex code)
  • Status — Active or Not Active
  • Image — the tier image

Typical workflow​

  1. define the member level structure (for example, ascending from the lowest to the highest Grade)
  2. create each tier with its name, Grade, and Minimum Transaction threshold
  3. give each tier a color and image so customers can recognize it
  4. attach benefits to each tier through Member Level Rewards
Memberships page: tier table with Membership Name, Grade and Status, the Minimum Transaction ladder, and the tier form with Grade, Minimum Transaction, Color, Status and imageMembershipAdd MembershipMembership NameGradeStatusBronze1ActiveSilver2ActiveGold3ActivePlatinum4Not ActiveMinimum TransactionHigher grade = higher tierBronzeRp 0Grade 1SilverRp 1MGrade 2GoldRp 5MGrade 3Add MembershipMembership NameGoldGrade3Minimum Transaction5.000.000Color#D4A017StatusActiveImageDrop an image or click to uploadCancelSave123
Each tier has (1) a Grade for its order, (2) a Minimum Transaction spending threshold and (3) a color customers can recognise.

Each tier has (1) a Grade for its order, (2) a Minimum Transaction spending threshold and (3) a color customers can recognise.

Good practice​

  • keep each level's promise easy for staff to explain
  • make the Minimum Transaction thresholds between tiers feel achievable
  • align each tier's benefits with real operational capacity