Shop settings
The Shop settings page controls your shop's identity and how your online store works. It used to be called Shop Config (on the web) and Shop Profile (in the app).
On the short menu, open it from Settings. On the full menu, Shop settings is in the Online store group.
The page has two levels so the important things are not buried: Basic settings on top, then Other settings.
Basic settings
Five rows that almost every shop uses. Tap a row to open it.
| Row | What is in it |
|---|---|
| Name & logo | the shop name and logo: what buyers see at the top of your online store. In the Dashboard app, the store link is set here too |
| the number buyers chat with. Order messages from your online store go to this number | |
| Payment | how buyers pay you: transfer, QRIS, cash on delivery. Opens Payment Methods |
| Delivery | how orders reach buyers: courier, your own delivery, pickup. Opens Shipping Options |
| Appearance | the main color, the storefront theme and the home sections layout |
Other settings
Address, tax, stock, wording and the rest. Most shops never need to change these. They are grouped like this:
Store profile
- Information: shop name and username, email, phone, Instagram, Facebook, Shop Type (Retail, Food & Beverage, Booking / Service, Digital, or Rental, see Rentals), language, currency and the shop Bio
- Media: logo, profile picture and cover image
- Location: address, the province → city → district → village selection, postal code and the map pin. Couriers need the full address, down to the village
- Time Zone: see Time zone
Storefront
Wording on your storefront, customer terms, pixel & analytics, halal labels, sold counts & restock alerts, the WhatsApp button, Order without login, and product details on your storefront.
Operations
- Global Config: Plan (read-only), Custom Domain (links to Custom Domain), the Stock module switch (available on every plan including Free), Multivendor (depends on your plan, see Billing) and the product image watermark
- Tax & Service Charge, Low-Stock Alerts and Default item weight
- for multivendor shops: seller approval, commission, seller promotions, seller shipping, seller billing, and Chat
More on Appearance:
- Main Color: choose Follow the theme color so it follows the chosen theme, or My own color to use your brand color. See Theme color
- Storefront theme: the visual style (fonts, corners and layout). The POS theme is chosen separately on the POS Config page. See Storefront & POS Themes and Choosing a POS theme
- Home sections layout: which sections appear on the storefront home page and in what order
Wording on your storefront
The Wording on your storefront card under Other settings replaces the words "seller", "service", and "address" that customers see, for every shop type. See Wording on Your Storefront.
WhatsApp button
The WhatsApp button row under Other settings, in the Storefront group, controls the round WhatsApp button that floats at the bottom corner of your storefront.
- On (default): the button shows on the home page, product lists, categories, search, articles, About, FAQ and seller pages, as long as the shop has a WhatsApp number. Buyers who tap it open a WhatsApp chat with the shop.
- Off: the floating button is hidden. The Ask via WhatsApp link on product pages and the WhatsApp contact on the account page and footer stay.
Order without logging in
The Order without login row under Other settings, in the Storefront group, controls whether buyers can order without an account. This row only shows on Retail shops.
- On (default): buyers can order right away without creating an account. They just fill in their name, phone number and address.
- Off: buyers must log in or sign up before they can order.
Good to know:
- This setting applies to Retail shops with one shipping origin. F&B shops always accept orders without login, because buyers order through the table QR. Digital, Booking and Rental shops, and marketplaces with per-seller shipping, always ask buyers to log in first.
- It is available on every plan, including Free.
- Buyers who already ordered without logging in can still open their orders, pay and track delivery, even after you turn this setting off.
- A guest buyer's unfinished cart may be lost when you turn this setting off.
Time zone
The Time Zone row under Other settings sets your shop clock, in the web Dashboard and in the Dashboard app.
Pick the zone your shop operates in:
| Option | Offset from UTC | Areas |
|---|---|---|
| WIB (Western Indonesia Time) | UTC+7 | Sumatra, Java, West & Central Kalimantan |
| WITA (Central Indonesia Time) | UTC+8 | Bali, Nusa Tenggara, Sulawesi, East, South & North Kalimantan |
| WIT (Eastern Indonesia Time) | UTC+9 | Maluku, Papua |
| Other | depends on the zone | for shops outside Indonesia: search for the city or region |
Every shop starts on WIB. Existing shops stay on WIB until you change it. Below the options, Shop time now shows a preview. The time zone has its own Save time zone button and is saved separately from the main form's save button.
What follows the shop clock
Etalasse decides "what time is it now" and "what day is it today" on your shop clock, not on the customer's phone or the server. This applies to:
- Rentals: rental start and end dates and times, the pick-up (Mark picked up) and return (Return) times, the Due today card, and the automatic LATE flag when a rental passes its return time.
- Booking Calendar: a session whose time has already passed on the shop clock can no longer be booked, from the customer channels or from POS.
- Flash sales: the start and end date and time.
- Coupons: the claim deadline and validity period.
- Price rules: date ranges, days of the week, and time windows.
- Order numbers: the date inside the order number is the date on the shop clock.
Example: a shop in Bali picks WITA. A flash sale set to end at 21:00 ends at 21:00 WITA, which is 20:00 WIB, for every customer wherever they are.
Set the time zone before you create flash sales or price rules, or take rentals and bookings. If you change it later, check the schedules that are already running, because their start and end are now judged on the new zone's clock.
Recommended first-session checks
- the shop name and store link are correct
- the logo, profile picture, and cover are current
- the public email, phone, and social links are accurate
- the address and map location point are correct
- the time zone matches the shop's location (WIB, WITA, or WIT)
After updating the profile
- the merchant brand should be more consistent across Dashboard-connected surfaces
- customer-facing trust improves when the visible business information is complete
- support and internal operations are easier when contact details stay current