FAQs
What is Etalasse?
Etalasse is a commerce platform that helps merchants manage products, stock, payments, promotions, and selling surfaces from a connected set of tools.
Which app should I start with?
- Start with Dashboard if you are setting up or managing the business.
- Use POS for cashier and in-person transactions.
- Use Catalog for a fuller customer storefront.
- Use Link for a simpler link-based selling experience.
Do I need to use every Etalasse surface?
No. Many merchants start with Dashboard and only one primary selling surface, then expand later.
What should be configured before launch?
Very little. A new shop already has starter categories, Pay on the spot and Pickup Store switched on, so at minimum you only need:
- one product that can be ordered (its stock is above 0, or Always in stock is on)
- to share your store link
After that, add the shop WhatsApp number, your QRIS or bank account and the delivery options you use, then place one order yourself. See Getting Started.
What is the difference between Catalog and Link?
- Catalog is better for a fuller storefront browsing experience, including flipbook digital catalogs.
- Link is better for a page of links, simple public sharing, or campaigns. It shows no products, so to sell, put your store link in your bio.
Is POS only for physical stores?
POS is mainly for in-person or cashier workflows, but it is also useful anywhere a business needs fast assisted order entry. POS supports cash, transfer/virtual account, GoPay, and QRIS payments, plus F&B-specific flows such as per-table ordering and the Kitchen Display.
Does Etalasse cost money?
Etalasse has a Free plan that is free with no time limit (not a trial, no credit card) for small businesses (50 products, 300 in-store sales a month, an unlimited online store), plus Growth (Rp149,000/month, promo price Rp99,000 until 7 February 2027), Pro (Rp349,000/month), and Enterprise (custom pricing) plans for more features and higher quotas. Your plan determines features such as flash sales, promotions, chat with buyers, the kitchen display, memberships, blogs, advanced reports, and custom domains. Etalasse takes no percentage of your sales. Payments you receive yourself, that is cash, the shop's static QRIS, the shop's e-wallet number and transfers to the shop's bank account, carry no Etalasse fee (Rp0). Besides the plan, costs only come up if you choose automatic online payment through Etalasse (a platform fee from Rp2,000 per payment; QRIS stays at Rp2,000 up to about Rp285,000), for cash on delivery (COD) orders from the online store (Rp2,000 per order), and for any add-ons you choose to buy. See Billing & Plans.
How do the AI features work and what do they cost?
The AI assistant (AI Chat) is connected to your shop data and can help with content, analysis, and everyday questions. AI usage draws from a prepaid balance: every plan includes a monthly quota, and you can top up with credit that never expires. See AI Workspace.
Does Etalasse support booking businesses such as lodging or services?
Yes. Booking-type shops get a booking calendar with weekly sessions, per-slot capacity, date blocking, and double-booking prevention. For services you can also use duration and buffer, staff with schedules and time off, deposits with a refund window, rescheduling, and no-show marking. See Booking Calendar and Booking FAQ.
Can customers buy on credit (on account)?
Yes, from the Growth plan. Open a credit account for a customer with a limit and terms, then sell with the On Account (Tempo) payment method. Record payments when the money arrives and follow aging and WhatsApp reminders. See Customer Credit.
Can I sell several products as one package (a bundle)?
Yes, from the Growth plan. The bundle's stock is counted from its components (or assembled in advance), and its price is fixed or the sum of the components minus a discount. See Bundles.
Can several cashiers share one POS device with PINs?
Yes, from the Growth plan. The owner enrols the device with a single-use code, then each cashier picks their name and types a 4 to 6 digit PIN. A forgotten PIN or a lost device is handled from the Dashboard. See Staff PIN. PINs cannot be set through MCP or the AI assistant.
Can I pay my cashiers a commission?
Yes, from the Growth plan: a percentage or a flat amount, per shop, category, or staff member, with reports and payout recording. See Staff Commission.
Can staff clock in and out in Etalasse?
Yes, from the Growth plan. Staff clock in on an enrolled till with their PIN, optionally with a selfie and a location check. You see who was late, the monthly summary and leave requests in the Dashboard. See Staff Attendance.
Can Etalasse work out my staff's THR?
Yes, from the Pro plan, in the Payroll menu. Pick the holiday and its date, and Etalasse works out each staff member's THR from their join date and pay: in full after 12 months of work, prorated before that, and from average pay for daily staff. Not including BPJS and PPh 21. See THR.
Can customers invite friends and earn a reward?
Yes, through the referral program (turning it on needs the Pro plan). The reward is paid after the friend's first order is paid and the hold period ends, with fraud checks. See Referral Program.
Can I print barcode and shelf labels?
Yes, from the Growth plan, from the Dashboard or POS, to a label printer, a 58 mm thermal printer, or A4 stickers. Missing barcodes can be generated automatically. See Barcode Labels.
How do I protect the owner account with 2FA?
Open the security settings and enable 2FA with an authenticator app, then keep the 10 recovery codes somewhere safe. You can also sign out other devices. See Enable 2FA.
Can Etalasse push data to other systems automatically?
Yes, with signed webhooks (Pro and Enterprise plans). See Webhooks.
Can the kitchen and the bar each see their own orders?
Yes. Route menu items to stations and each station gets its own tickets on the KDS (station setup from the Growth plan). See Kitchen Stations.
Does Etalasse support multiple sellers (multivendor)?
Yes. Multivendor shops can manage sellers, per-seller products, and seller payouts. See Sellers (Multivendor).
Can I use my own domain?
Yes, from the Growth plan (1 domain on Growth, 3 on Pro, 5 on Enterprise). You connect your domain through DNS verification. See Custom Domain.
How do I withdraw my online sales proceeds?
Register your bank account, then submit a withdrawal from the Balance & Withdrawals page in the Dashboard. See Balance & Withdrawals.
Where should a new staff member learn daily operations?
Start with:
How do I recover access if I forget my password?
Use the public recovery flow:
- open the forgot-password page
- request a reset email
- follow the reset link
- create a new password
- sign in again from the login page
See Password Recovery for the full flow.
Why do I see "too many attempts" when signing in or signing up?
To protect accounts from password guessing, Etalasse limits sign-in attempts, sign-ups, requests for a verification or password-reset code, and code entries. The limit applies to the Dashboard, POS, and the customer sign-in on the storefront. If you try too often in a short time, you see a message such as Too many login attempts. Please try again in 12 minutes. Wait for the time in the message, then try again. For sign-in it is usually at most 15 minutes. For sign-ups and code or reset requests it can be up to 1 hour. If you've forgotten your password, use Password Recovery instead of guessing.
Where do I start troubleshooting?
Use: