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Shipping Options

Use Shipping Options to control which delivery methods are available to customers when ordering.

Delivery options​

OptionWhat it means
Pickup Storebuyers collect the order themselves. Already on in a new Retail or Rental shop
Own deliveryyou or your staff deliver the order, for a fee you set
Courier (JNE, J&T, etc.)shipping is quoted automatically and the courier is booked through Etalasse. Needs your full shop address down to the village, and the cost is paid from the shop balance

These used to show as Pickup Store, Shop Courier and Ekspedisi. F&B, Booking and Digital shops do not use delivery.

If couriers are on but cannot be used yet, the guide card on Home says why: the shop address is incomplete, or the courier balance is used up.

What is on this page​

Shipping options are shown as card rows from the available delivery service list, each with a name, code, and Fee (Rp). For each option you can:

  • enable or disable it with a switch
  • change the fee through the fee input and save button (editable only while the option is active)

You do not create new shipping options here — you enable and price the ones available.

Typical workflow​

  1. review the list of available shipping options
  2. enable only the methods the merchant can actually operate reliably
  3. set the fee for each active option
  4. test the order flow before launch to confirm the options appear as expected
Shipping Options page: option cards with name, code, fee, a fee input, save button and on/off switch; the customer phone shows only the options that are onShipping OptionsPickup StorepickupFee: Rp 00SaveCODcodFee: Rp 00SaveOwn deliveryshop_courier10000SaveJNEjneFee: Rp 15.00015.000SaveJ&TjntFee: Rp 00SaveSiCepatsicepatFee: Rp 00SaveCheckoutSHIPPINGPickup StoreRp 0Own deliveryRp 10.000JNERp 15.000SubtotalRp 44.000ShippingRp 10.000TotalRp 54.000Place Order123
(1) Turn on only the options you can run reliably and (2) set the fee, then click Save. (3) At checkout, customers see only the options that are on.

(1) Turn on only the options you can run reliably and (2) set the fee, then click Save. (3) At checkout, customers see only the options that are on.

Courier cost from the shop balance​

The cost of the Courier (JNE, J&T, etc.) option, which used to be called Ekspedisi, is paid from the shop balance when the courier is booked. Buyers still pay shipping at checkout.

The buyer pays shipping with the order, with any payment method. When the courier for that order is booked, Etalasse pays the courier and takes the cost from the shop balance:

  • when the courier is booked, the shipping price the buyer picked at checkout is set aside from the balance
  • once the courier accepts the order, the courier's real price is charged
  • if you cancel the courier before the parcel is picked up, the cost goes back to the balance
  • if the courier re-weighs the parcel and the price changes, the charge is adjusted. If it goes up, the balance can go negative
  • if the courier booking fails, nothing is charged

This applies to every order shipped with the Courier (JNE, J&T, etc.) option, from the online store as well as from the till and the Dashboard, on every plan. When the buyer pays online through Etalasse, the order's money is already in the balance before the courier is booked. If your shop takes cash, transfers to the shop's bank account or a static QRIS, top up first.

If the balance is too low, the courier cannot be booked and the order detail shows Shop balance too low. See what to do.

Other shipping options, such as own delivery or pickup, do not use the balance.

Good setup habits​

  • disable methods the business cannot fulfill consistently
  • review each option's fee so it matches the real cost
  • recheck what customers will see before promoting a live selling flow

What to expect after setup​

  • customers see only the shipping options you enabled during ordering
  • internal teams know which delivery workflows they are expected to fulfill
  • support questions usually decrease when fees and options are made clear