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Seller Certificates & Achievements

Sellers can list their certificates, awards, licences, education, and training on their public profile. Customers get a reason to trust them, and you can check each item against the original so that checked items carry a Checked by the shop mark.

This is only for Multivendor shops and it is off by default: while the mode is Off, nothing shows on the storefront or in Seller Center. Turning it on needs a plan that includes Multivendor. Owners and Admins can set the mode and review. Cashiers and Kitchen have no access.

Unlike Seller Verification (confidential identity documents that decide the Verified badge), certificates and achievements are information the seller wants to show off.

1. Choose a mode​

In Shop settings, under Other settings, the Multivendor card, pick the Certificates & Achievements mode:

ModeWhat happens
Off (default)the feature is hidden. Sellers do not see the menu and the storefront shows nothing
Openitems show on the public profile as soon as the seller saves them. Items you have checked get the Checked by the shop mark
Reviewedonly items you approve show publicly

Choose Reviewed when you want to guard quality, and Open when you prefer speed and review as needed. A mode change applies on the storefront at once. Items are not deleted when you go back to Off, only hidden.

2. Sellers fill it in​

In Seller Center, the Certificates & Achievements page (only when the mode is not Off) lists the items. Each item has:

  • a kind: Certificate, Award, Licence, Education, Training, or Other
  • a title (required, up to 120 characters) and an issuer (optional)
  • the year issued (from 1950 up to this year) and valid until (optional)
  • a number or reference (optional, for example a certificate number)
  • an image or file as PDF, JPG, PNG, or WEBP, up to 5 MB, checked on its contents
  • the switch Show the image on the public profile

A seller can have up to 20 items. The owner can also add and edit items on the seller's behalf from the Certificates tab in the seller detail. Items you create yourself are Checked at once.

3. Reviewing: approve or reject​

New items are Pending. In the Dashboard, open the Certificates tab in the seller detail, or filter Pending items from the sellers list (the pending count shows there). Open the original file, compare it with the title, issuer, year, and number, then:

  • Approve: the status becomes Checked and the item gets the Checked by the shop mark. Possible from Pending or Rejected
  • Reject: you must enter a note (up to 255 characters) that the seller reads so they can fix it. Possible from Pending or Checked

Important rules:

  • the seller edits the title, issuer, year, validity, number, or image: the item goes back to Pending and you need to check it again. Changing the order or the public image switch does not restart the check
  • you edit an item: its status does not change
  • if the seller edits an item while you are reviewing it, Approve or Reject is refused with a message that the item changed. Reload and check the latest version
  • an item past its validity (the Valid until date is in the past) is marked Expired and never shows publicly, whatever the mode
Seller credentials queue in the Dashboard with the Pending, Checked and Rejected statuses, Approve and Reject buttons, and the Off, Open or Reviewed mode choiceCertificates & Achievements modeOffOpenReviewedOnly approved items show on the public profile.Certificates & Achievements · Studio SekarBatik Contest WinnerSME Office · 2025CheckedNatural Dye Training CertificateCraft Hall · 2024PendingApproveRejectMicro Business LicenceOSS · 2023Rejected12
(1) The mode decides which items show. (2) A Pending item is checked against the original file, then approved or rejected with a note.

(1) The mode decides which items show. (2) A Pending item is checked against the original file, then approved or rejected with a note.

4. Privacy​

  • the image or file is kept in private storage. An image only shows on the public profile when the seller turns on Show the image on the public profile, through a link that expires within minutes, not a permanent address
  • the number or reference is never shown publicly. Only the seller and you see it
  • you open the original file in the Dashboard. An AI assistant or MCP integration can list, approve, and reject, but does not receive the number or image links
  • deleting an item also deletes its file

5. What customers see​

Only items the mode allows, never rejected, expired, or deleted ones:

ModeItems shown
OpenPending and Checked
ReviewedChecked only
  • the seller page has a Certificates & Achievements section: cards with a kind icon, title, issuer and year, the Checked by the shop mark once you approved it, and a thumbnail that opens when the seller allows it
  • the seller card on the product page and in the seller directory shows a one-line summary, for example "2 certificates · 1 award"
  • customers never see the number, the Pending or Rejected status, or the review note
  • changes show on the storefront within about 30 seconds

Tips​

  • if you use Reviewed, set a regular time to clear the Pending queue so sellers do not wait long
  • write specific rejection notes ("The file says 2021, not 2023")
  • fill in Valid until for licences that can expire so they stop showing once the validity ends