Seller Vouchers and Plans
In a multivendor shop, you can let sellers run their own promotions:
- Seller vouchers: discount codes that only work on that seller's products, paid for by the seller
- Seller plans (Booking shops): session plans, for example 8 sessions, that only cover that seller's own services
Both are off by default. Sellers can only use them after you switch them on.
Switching them on
In Shop settings, under Other settings, Operations group, open the Seller promotions row ("Let sellers run their own vouchers and plans. Both are off until you turn them on."). The row only shows for multivendor shops.
| Setting | What it does |
|---|---|
| Sellers can create vouchers | turns seller vouchers on |
| Largest percent discount (%) | the cap on a percent voucher, 1 to 100. Leave empty for no limit |
| Live vouchers per seller | how many vouchers each seller may have live at once, 1 to 1000. Leave empty for no limit |
| Sellers can sell plans | Booking shops only. Sellers can sell plans that only cover their own services. The Memberships module must be on |
Only the shop owner can change these settings, because they decide who pays for discounts. Admins can see them. Lowering a cap does not touch existing vouchers; the new cap applies the next time a seller creates, edits, or turns on a voucher.
Seller vouchers
What sellers do
In Seller Center, Vouchers menu, sellers create a voucher with:
- Percent or Fixed amount, with a Maximum discount for percent vouchers
- Minimum spend on your products: counted on that seller's products in the order only, not the whole cart
- Voucher code: may be left empty to get one generated. Codes are unique in your shop, shop coupons included
- Starts and Ends, Total uses, and Per buyer
- Who can use it: Every buyer or First order from me
- Show: On my shop page (buyers can see and save it) or Code only (shared by the seller, for example on Instagram)
Sellers can Pause, Turn on again, edit, and delete their vouchers, and see how often a voucher was saved and used and the total discount given. A seller can always pause or delete a voucher, also after you switch the feature off.
What buyers see
Public vouchers show on the seller's page with a save button. Buyers can also type a voucher code in my coupons or at checkout. From there the voucher works like any coupon, labelled for that seller only. See Coupon Rules.
Messages buyers may see: "This voucher is not active right now", "This voucher can't be used yet", "This voucher has ended", and "Seller vouchers are switched off in this shop". Vouchers of a suspended or removed seller cannot be used either.
Who pays the discount
A seller voucher is always paid by the seller and only discounts that seller's products:
- the discount is calculated on the seller's products in the order
- the buyer pays less; the order total uses the same formula as any coupon (tax and service charge on the subtotal after the discount)
- your commission is taken after the discount, on what the buyer actually paid
Example: a seller's product of Rp100,000, a 20% voucher, 10% commission, 11% tax. The buyer pays (Rp100,000 − Rp20,000) × 1.11 = Rp88,800. The commission base is Rp80,000, your commission Rp8,000, and the seller earns Rp72,000. Without the voucher: commission Rp10,000, seller earns Rp90,000.
Commission comes after the discount because the discounted money never reaches anyone. Sellers do not pay commission on money the buyer was never charged.
On the Coupons page
Seller vouchers show up on Coupons with a Seller voucher badge and the seller's name. You can filter by source, Switch off and Switch back on, or delete them, but you cannot edit them. A voucher you switch off cannot be switched back on by the seller.
The seller's detail on the Sellers page also has a Seller vouchers section with the same actions.
Seller plans
Only for Booking shops with Sellers can sell plans on and the Memberships module on.
What sellers do
On the product form, the seller chooses to sell it as a plan and fills in:
- the kind: Sessions, Time period, or Sessions within a period
- the number of sessions, the period, Expires after (days), Max. per week, Number of users, and Starts (when paid, or the buyer picks a date)
- Covers these services: which of the seller's services it covers. Picking none means all of them
The Pass holders menu lists who holds the seller's plans, with sessions left and the end date. Only the holder's first name is shown, no phone or e-mail; to reach them, sellers use chat.
Sellers cannot grant, adjust, freeze, transfer, cancel, or refund passes. You keep doing that from the Memberships menu. Seller plans also have no auto-renewal, freeze fee, or joining fee yet.
Coverage: that seller's services only
| Plan | Service | Can it pay? |
|---|---|---|
| seller A's plan | seller A's service (and listed in Covers these services when set) | yes |
| seller A's plan | seller B's service, or a shop service | no |
| seller A's plan | door check-in | no, a seller plan is not a shop membership |
| a shop plan | a seller's service | no, as before |
The seller sets the terms of their plans. When you save that product from the Dashboard, its plan terms stay as they are.
The money
- Selling the plan: the plan line is a seller line. Commission is recorded at checkout, and the seller's net is credited when the pass is issued (the order is paid), following any payout hold
- Using it: a session paid with the pass is not paid to the seller again; the seller only earns from paid add-ons on that session
- Refunding unused sessions: only by you, from Refunds. The seller's share is taken back in proportion, and the pass is canceled
Passes already sold keep working even if you switch this feature or the Memberships module off; only new sales stop.