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Private Seller Profiles and Unverified Sellers

Two switches control how much the storefront shows about sellers:

  • Private seller profiles hide the seller's address and Instagram from every public page
  • Hide unverified sellers makes the seller directory list only sellers with the Verified badge

Both are off by default, available on every plan, and only have an effect in Multivendor shops. Turning them on in another shop is saved but changes nothing.

Turning them on​

In Shop settings, under Other settings, the Multivendor card, turn on:

  • Private seller profiles ("Hide each seller’s address and Instagram on public pages. The city still shows.")
  • Hide unverified sellers from the directory

Owners and Admins can change them. The change shows on the storefront at once.

Private seller profiles​

Useful when your sellers work from home, or when you do not want customers to contact sellers outside your shop.

While it is on, the seller's address and Instagram do not show on:

  • the public seller page
  • product cards and product detail
  • related products, recommendations, and the cross-sell rails (on the product page and in the cart)

The seller's city still shows, by name, on the seller page, on products, and in the directory. The phone number still follows the Show seller contact switch.

What does not change:

  • Seller Center, where the seller still sees and edits their own profile
  • the Sellers pages in your Dashboard
  • the booking messages that give a customer who has paid the provider's address for a service at the provider's place (see Service Location and Meeting Links), because the customer needs to know where to go
Security fix

With this release, the cross-sell rails (Frequently bought together) and some storefront data requests only carry the seller's public data, like the product pages. Before, those rails could carry seller data that never showed on screen. You do not need to do anything.

Multivendor card with the private seller profile and hide unverified sellers switches, and a seller page before and after: address and Instagram are gone, the city still showsMultivendorShop settingsPrivate seller profilesHide address and Instagram.The city still shows.Hide unverified sellersfrom the directoryThe directory lists Verifiedsellers only.Switch offSSStudio SekarVerifiedKota BandungJl. Merdeka No. 12@studiosekarPrivate seller profilesSSStudio SekarVerifiedKota Bandung123
(1) Turn on Private seller profiles in the Multivendor card. (2) The address and Instagram that usually show disappear from the seller page, and (3) only the city still shows.

(1) Turn on Private seller profiles in the Multivendor card. (2) The address and Instagram that usually show disappear from the seller page, and (3) only the city still shows.

Hide unverified sellers​

While it is on, the seller directory only lists sellers with the Verified badge, as if the Verified only filter were always on.

Unverified sellers still have their seller page, and their products still show in product lists, search, the cart, and checkout. This switch only controls the directory.

If you use document expiry, a seller whose badge is removed because a required document expired leaves the directory automatically, and comes back once you verify them again.