Payment, stock, and order issues
Use this page when the merchant setup is already live enough to take orders, but the transaction or stock result does not match expectations.
Payment method is missing
Check the payment method configuration in Dashboard and confirm the merchant has enabled the intended option.
Also verify that the payment method is available in the specific selling flow being tested.
Stock does not match expectation
Review:
- product stock configuration
- inventory records
- stock-in and stock-sold flows
Order completed but the team cannot find it
Check:
- sales records
- order list in POS if applicable
- date filters and merchant context
Promotion or discount is not behaving correctly
Check:
- the coupon or flash-sale timing
- eligibility or usage rules
- whether the public surface is showing current campaign content
A buyer sees "Your order total changed"
A price, promo, coupon or the buyer's points changed between opening the cart and placing the order. The buyer only needs to tap Reload (Muat ulang in Indonesian), check the latest total and order again. At the POS the cashier sees the Total changed dialog and can charge the new total. See When the order total changes at checkout and When the total changes at payment.
A courier cannot be booked: "Shop balance too low"
Courier costs come out of the shop balance, and the balance is lower than the cost or negative. Top up, then tap Try again on the order, or enter the waybill manually and ship it yourself. See Shop balance too low.